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Verde Peacock Stress Fissures



 
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pkomorowski
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Joined: 14 Mar 2007
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PostPosted: Tue Aug 07, 2007 7:24 pm    Post subject: Verde Peacock Stress Fissures Reply with quote

Need everyone's input. We have a stress fissure on a Verde Peacock top. Customer is requesting replacement of top. I'd welcome input from both fabricators and homeowners.


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Peter Komorowski
Continental Surfaces
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Curtis Marburger
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PostPosted: Tue Aug 07, 2007 9:49 pm    Post subject: Reply with quote

Hopefully you educated your Clients on this before the sale Especially Peacock. That one we would hit with Black Pector and top polish if needed. The Pector alone should take care of that one. You could also point out all the other Fissures in Peacock.
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Curtis Marburger, SFA
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Boyd
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PostPosted: Tue Aug 07, 2007 10:55 pm    Post subject: Reply with quote

That stone is known for that characteristic.
I'd like to buy that original Mona Lisa, but I want her to have a bigger smile Shocked .
I'd like to buy that original Venus de Milo, but I want her with arms Shocked .

Great picture of exactly what you would expect to see. That is the dark blue/green version which is getting harder to find. Most I've seen recently is much lighter.

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FranksGranite
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PostPosted: Tue Aug 07, 2007 11:03 pm    Post subject: Reply with quote

This is normal in Peacock. Very important to educate before the sale. I guess the next question is can you feel it? If so, top polish and that should be acceptable. Even if you were to redo piece, customer has to understand that the next piece might have it, too. Then what you ask them? They need to understand this is the nature of the stone.
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Scott M
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PostPosted: Tue Aug 07, 2007 11:03 pm    Post subject: Reply with quote

Looks more like a crack then a fissure since it goes right through a green stone. Does it have crusting?????? I would use sharpie, then CA or top polish then CA if need be. Offer a written guarantee.

I also love that type of peacock. I am fabbing some peacock gold right now, looks like that but has big gold fissures running all through it. Very beautiful for a cheap stone.
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pkomorowski
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PostPosted: Wed Aug 08, 2007 3:23 am    Post subject: Reply with quote

Scott M wrote:
Looks more like a crack then a fissure since it goes right through a green stone. Does it have crusting?????? I would use sharpie, then CA or top polish then CA if need be. Offer a written guarantee.

I also love that type of peacock. I am fabbing some peacock gold right now, looks like that but has big gold fissures running all through it. Very beautiful for a cheap stone.


No crusting.
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dknowlton
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PostPosted: Wed Aug 08, 2007 11:25 am    Post subject: Reply with quote

Not very easy to see in pictures.

Is is possible the top was not properly leveled at installation? I have seen my competitions work "fissure" after install like that. Those guys have no clue about leveling the stone.

It can be repaired as Scott said, but if it can't be done correctly so there is no sign of the repair - replace it. I try to shy my customers away from crap stone like that.
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dustinbraudway
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PostPosted: Wed Aug 08, 2007 11:46 am    Post subject: Reply with quote

Pete,

See if you can do what Lansing does. Give her your kids middle name and your home phone number along with a written warranty that states if it ever completely comes apart then you would replace the kitchen for her. Or something along those lines. That stone is a pain in the a## for fissures.
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Dustin Braudway, SFA, MIA
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Chris
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PostPosted: Thu Aug 09, 2007 7:15 am    Post subject: Reply with quote

Black Pectro. Polish it if you can feel it. Add a line in your contract. Very Happy
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grantmichaels
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PostPosted: Fri Aug 10, 2007 8:19 pm    Post subject: unrealistic Reply with quote

decorators, homeowners, supers, or project managers with unrealistic expectation deserve unrealistic responsiveness =) ... i totally agree w/ the sharpee method previously described in this instance ... the fact remains, you can feel fissures too, and just because you can feel it doesn't make it erroneous ... beyond that, if you go above and beyond this time, you are probably setting up a cycle for the rest of the problems down the line ... i wouldn't do anything you won't want to have to do repeatedly, and would instead educate and have them accept the natural variation/imperfection ... if it worse than that, and you yourself feel that deep down, you should replace the top ...

i too, like that variety of peacock ... we bought 3 bundles from Casale a month or two back and sold it all to walk in customers in a matter of two or three weeks ... that blueish green variety has great "depth" ...
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Dan R.
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PostPosted: Fri Aug 10, 2007 8:39 pm    Post subject: Reply with quote

That type of peacock is quite popular for us too. never had that type issue with fissures that big.
I suggest a gaurantee and mom's phone number(the lansing method Laughing )
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Rock Solid Stone
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PostPosted: Wed Aug 15, 2007 12:32 am    Post subject: Reply with quote

Yep...all of the above. Have had quite a bit of luck with peacock fissures that have no light deflection/crusting by using black sharpie and a very light viscosity flowable acrylic.
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Matt Lansing
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PostPosted: Wed Aug 15, 2007 2:03 am    Post subject: Reply with quote

You could give the cemetery address and plot number and tell them if they can't get a hold of you then they will know where to find you otherwise you WILL answer to and be responsible for that top if anything were to happen in the future.

That is a guarantee! Very Happy
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Curtis Marburger
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PostPosted: Wed Aug 15, 2007 2:22 am    Post subject: Reply with quote

Laughing

How did it go Peter?
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Curtis Marburger, SFA
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pkomorowski
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PostPosted: Wed Aug 15, 2007 2:29 am    Post subject: Reply with quote

We met with the customer and he's allowing us to go back and top polish the sink bridge. Hopefully the CA will be able to flow into it. Not sure how it will turn out in the nend - the fissure can barely be felt and if it were my kitchen I'd have no issues with it whatsoever. We updated our waivers so next time we'll be covered.
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grantmichaels
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PostPosted: Wed Aug 15, 2007 2:48 am    Post subject: Reply with quote

be careful ... in fact, i would employ the placebo effect here ... i dunno, grab a dremel and a cotton ball and some water in a fancy can of wax or such and send someone who doesn't speak english but who seems to have a great deal of finesse =) ... j/k, kind of...

.02,
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-[grantmichaels]-

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angelina granite & marble, inc.
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Curtis Marburger
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PostPosted: Wed Aug 15, 2007 2:54 am    Post subject: Reply with quote

No wax, it is an easy fix.
acetone
pectra or marker
CA
top polish if needed,
done

Wax is for surf boards
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grantmichaels
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PostPosted: Wed Aug 15, 2007 3:23 am    Post subject: Reply with quote

well, this *is* florida, so surf wax is like duct taPE AFTER ALL =) ...

if you look carefully though, i said to use water in a wax can and go for the placebo effect =) ...

anyways,
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-[grantmichaels]-

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angelina granite & marble, inc.
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Scott M
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PostPosted: Wed Aug 15, 2007 3:27 am    Post subject: Reply with quote

No need to top polish unless the surfaces are uneven. Peacock can be a PITA don't burn it.
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grantmichaels
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PostPosted: Wed Aug 15, 2007 3:37 am    Post subject: Reply with quote

... i agree, and furthermore, that variety is usually heavily resinated and has a ton of apparent "depth" ... the pattern has a lot of dimension and the glare will definately change in that area if you top polish (unless you or your guy is killer - beyond that - killer *in the field*) ... the sink span is such a focal point of attention ... the dremmel is so easy to hold just over the rock without touching it <g> ... you are between and a rock and a hard place though, because you also don't want to venture into bringing the top back home to work on it, i have a feeling that material isn't going to enjoy reverse-installation =) ... best luck w this one!
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-[grantmichaels]-

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angelina granite & marble, inc.
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dknowlton
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PostPosted: Wed Aug 15, 2007 11:13 am    Post subject: Reply with quote

IF the CA will not go into the fissure I find that it will go in after the surface has been hit with diamonds - usually around 200.
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